By buying a ticket and entering our premises, you agree to be bound by the following terms and conditions. All parents/guardians acknowledge that Rainbow Street is not a supervised play centre and accept full responsibility for the supervision of the children in their care at all times.
Tickets & Transfers
One child ticket entitles a child plus one adult (subject to a space being booked) entry into Rainbow Street for one allocated 75 minute play session. Additional adult tickets can be purchased.
If you (the customer) pre-books tickets and do not allocate/book a space for all in your party attending, Rainbow Street reserve the right to refuse entry if the maximum capacity has been reached on that session. A refund will not be given and only those booked will be permitted entry to Rainbow Street.
All children must pay admission to enter Rainbow Street with the exception of babes in arms.
A ‘babes in arms’ is an infant not yet sitting without support from an adult.
A ‘child’ is any infant, toddler or child that is walking or can manoeuvre around the building with a walking aid in order to access activities in the play areas.
An ‘adult’ is a person over the age of 18 years entering Rainbow Street with a ‘child’ or ‘babes in arms’.
Where tickets are purchased on behalf of others, the buyer accepts responsibility for notifying all those in their party of Rainbow Street terms and conditions.
All Rainbow Street tickets & gift vouchers are non-refundable.
Transfers for any pre-booked tickets are only available where Rainbow Street receive notice a minimum of 24 hrs prior to the start time of the session booked. There are no exceptions to this rule, the transfer policy applies in all circumstances including but not limited to; adverse weather, childhood illness, difficulty locating a parking space, roadworks or traffic incidents.
Credits will be offered in place of a transfer where a customer cannot confirm the date to re-book. Credits are valid for a maximum of 6 months from the date of the original cancellation.
Rainbow Street does not have an age restriction however the play centre is designed for children in the early years (18months – 5 years). All children must be accompanied by an adult at all times. No one under the age of 18 years is permitted entry into Rainbow Street without an accompanying adult.
Spaces are limited for each session and only those with a valid ticket will be allowed entry into the building.
Ticket prices are listed in GBP on our website www.rainbow-street.co.uk but may change at any time. Prices are inclusive of VAT. We reserve the right to correct any pricing errors after booking.
When you purchase a ticket from our website, you will receive an email confirmation with a booking reference number. This email constitutes proof of booking however is not proof of payment. A further email will be sent from our payment merchant Worldpay as proof of purchase. Please ensure you have the booking confirmation number and the name of the person who booked when you arrive at the main entrance of Rainbow Street.
It is your responsibility to check the accuracy of the session date and time on your email confirmation. Mistakes cannot always be rectified and entry will only be permitted for the number of tickets stated on the confirmation.
Gift vouchers are available for purchase via email or telephone and can be personalised. All gift vouchers are valid for 6 months from the date of issue. A gift voucher does not guarantee entry into a specific session and can only be used subject to availability.
Rainbow Street reserves the right to refuse to accept any vouchers that may have been altered, duplicated or printed by unauthorised personnel.
Gift vouchers cannot be exchanged for cash or other items.
Rainbow Street cannot be held liable for gift vouchers which are lost or damaged.
Rules of Entry
Rainbow Street does not accept responsibility for the supervision of children within the premises; therefore all children must be supervised by a responsible adult/guardian at all times.
To prevent the spread of infection children who are unwell, or who have been unwell, must not visit the centre for 48 hours. Refunds will not be given and transfers require a minimum of 24 hours notice.
If a child or adult visiting Rainbow Street is sick or infectious whilst onsite they must leave the premises immediately or will be asked to do so. No refunds or credits will be offered in these circumstances.
Rainbow Street reserve the right to deny admission or ask a person to leave that has already gained entry if they do not abide by our rules, if they pose a danger or threat of staff or customers, for any illegal activities or offensive behaviour. Fighting, bullying and abusive language will not be tolerated. Guilty parties will not receive refund if asked to leave for these reasons.
Any person causing wilful damage to the facilities, fixtures or fittings of Rainbow Street will be liable to pay for any damage caused. This includes any damage caused by misuse of equipment and/or failure to abide by our ‘Rules’.
With the exception of Exclusive Hire or arrangements agreed privately with management, visitors may not bring outside food and drink into Rainbow Street.
Visitors must remove their shoes and wear socks in the play areas. There is no exception to this rule. If you (the customer) or your child requires shoes for walking you must contact Rainbow Street customer services to discuss prior to your visit.
No hot or cold food & drink or chewing gum is permitted in the play areas.
Smoking is prohibited inside Rainbow Street facilities and this includes the use of e-cigarettes.
Session Times & Closures
We operate pre-defined play sessions. You may turn up at any time during a play session but you will be required to leave at the end of that session even if you have not been there for the full 75 minutes. It is your responsibility to arrive in time for your session and we cannot be held responsible for any delays you may experience. Refunds and transfers will not be given if you miss your session or part of it.
Rainbow Street reserve the right to close the whole or part of Rainbow Street at any time if deemed necessary for the security and safety of guests and staff. Customers will be offered the opportunity to re-book their tickets within 6 months or a full refund will be given.
Photography
Security & Safety
CCTV is in operation throughout Rainbow Street and is covered by our Privacy policy.
All personal belongings and property brought into Rainbow Street by visitors is done so at the owners’ risk. Rainbow Street accepts no liability for any loss or damage to such property during a visit.
Rainbow Street accept no responsibility for any items left in the pram shelter and accepts no liability for any loss or damage to such property during a visit.
Company Address: Falconhurst, Kidderminster. DY10 4HU
